Which Of The US Banks Provides High-Level Service
One of the most important tasks facing the banking industry is comfortable customer service. After all, at the basic level, each bank offers the same standard bank account, car loan, mortgage, and other services. Thus, the success of the bank largely depends on the loyalty of visitors who are satisfied with the service.
Below are eight banks in which, according to Brand Keys research, clients are best served.
8 Wells Fargo
Known colloquially as “the largest local bank in America”, Wells Fargo always worked as a simple banking institution. However, Wells Fargo has the largest branch network among US banks. It provides services to its customers through 6,200 banks and 12,000 ATMs scattered from coast to coast.
7 TD Bank
Calling itself the “most convenient bank of America”, TD Bank provides its services to 9 million customers through 1,300 branches along the East Coast. And if you have a TD Select account, then you will be reimbursed a commission, which any ATMs throughout the country will charge.
This bank focuses on rich clients not only from the USA but also in the world. HSBC operates primarily as a corporate bank and credit card issuer (that is, a company that issues plastic cards). And the elite HSBC Premier program provides banking services and money management for particularly wealthy users who live in large cities located from Seattle to New York.
5. Capital One Financial
Capital One's success depends on a lot on its Internet banking, which many customers find incredibly convenient. In 2011, the bank acquired ING Direct, which brought the bank more than 7 million customers who used its online banking. And the Capital One app on the App Store is gaining the highest ratings. And the program getmyoffer.capitalone.com is very profitable for bank clients.
PNC has also invested in online banking and mobile applications that are convenient for customers and profitable for banks. Now 60% of transactions PNC clients spend, without going to the bank. And the “Virtual Wallet” service helps to manage accounts and monitor the movement of funds in the account.
5 Bank of America
When Brian Moynihan took over as CEO of Bank of America, he put the bank’s image and profitability first. Bank of America has invested heavily in its mobile and online banking services to increase customer satisfaction, even though it has reduced the number of branches in the United States.
Investments have fully paid off in the form of increased loyalty and customer approval. Customers processed 108 million checks via a mobile app. Also, all customers can use the pre-recording feature to not wait in the queue.
Citi is truly a global banking institution. It operates from the largest megacities of the world and is only modestly present in small US cities. And now the bank has won a partnership with Costco, which gives it even more advantages. Customers like its Price Rewind feature, which allows cardholders to automatically receive a refund when a product is advertised at a lower price within 60 days after purchase.
1. JPMorgan Chase
It is the largest bank by assets in the United States, and therefore JPMorgan has almost everything related to the banking sector and finance. Its customers include 60 million people in the United States. And his Chase credit card is very much appreciated both among the middle class and among rich people because of its excellent service.